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Privacy Policy

 

Effective date: May 25, 2025

1. What Information We Collect

At Flexiblest, your privacy is important to us. This policy explains how we collect, use, and protect your data across our websites, including Flexiblest.com.

We may collect:

Personal information you provide: Such as your name and email address when you create an account, make a purchase, or contact support.

Transaction Data:

We do not directly collect or store credit card numbers or sensitive financial data on our servers. All payment processing is handled securely by our Merchants of Record (Paddle/Lemon Squeezy), who are PCI-compliant. We receive only the necessary confirmation and basic billing details (country/zip code) to grant access to our Programs and comply with tax laws.

Device and usage data:

Such as IP address, browser type, and pages visited for analytics and ad optimization.

Cookies and similar technologies: To improve site functionality and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Deliver your purchases and manage your member account.
  • Improve our content, website, and advertising performance.
  • Show relevant ads through platforms like TikTok, Meta (Facebook), and Google.
  • Comply with global legal and tax obligations.

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking

We use cookies and tracking tools (including TikTok Pixel, Meta Pixel, Google Analytics, and Able CDP) to:

  • Understand how you use our website.
  • Improve site performance and user experience.
  • Show personalized ads based on your interests.

You can control cookie usage through your browser settings or specialized "Do Not Track" tools.

4. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to or deletion of your personal data.
  • Opt out of data collection for advertising purposes.
  • Know what categories of data we collect and why.

To exercise these rights, please email us at [email protected].

5. U.S. Residents (CCPA, CPRA & Other State Laws)

If you’re a resident of California, Virginia, Colorado, Connecticut, Utah, or other U.S. states with specific data laws, you have the right to:

Know what personal data we collect.

Request access or deletion of that data.

Opt out of the “sale” or “sharing” of personal data.

We honor these rights. To make a request, please contact us at [email protected].

6. EU and UK Visitors (GDPR / UK GDPR)

If you are located in the European Union or the United Kingdom, we process your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK GDPR.

We rely on the following legal bases:

Contractual necessity: To deliver digital content and manage customer accounts.

Legitimate interest: To improve our services, prevent fraud, and advertise responsibly.

Legal obligation: To comply with tax, accounting, and consumer laws.

Consent: Where required, such as for marketing emails or tracking cookies.

You have the right to access, correct, or delete your data, and to withdraw consent at any time. Your data may be transferred to countries outside the EU, including the United States, using appropriate safeguards such as Standard Contractual Clauses.

7. Visitors from Other Countries

We comply with global privacy laws, including Canada (PIPEDA), Brazil (LGPD), South Africa (POPIA), and Australia (Privacy Act). We do not knowingly process sensitive data and provide notice and opt-out in accordance with local laws.

8. Embedded Videos

We use video content hosted on Vimeo and Bunny.net to deliver our programs. When you view a page with an embedded video, these providers may collect information such as your IP address and viewing behavior for performance analytics. This data is governed by the respective privacy policies of those providers.

9. Data Sharing

To fulfill our services, we share information only with trusted third-party service providers who act as data processors:

Merchants of Record: Paddle.com and LemonSqueezy.com securely process transactions and manage global tax compliance (VAT/GST).

Hosting & Delivery: We use Kajabi for website hosting and digital program delivery.

Analytics & Advertising: We use TikTok, Meta (Facebook), Google Analytics, and Able CDP to track performance and optimize our advertising.

Video Streaming: We use Bunny.net and Vimeo to host our sales and program videos.

10. Data Retention

We retain data only as long as necessary to fulfill the purposes described here or to meet legal and accounting requirements. Personal data may be stored outside the European Economic Area (EEA) by the third-party processors mentioned above, protected by standard contractual clauses.

11. Children's Privacy

Our programs are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete such information.

12. Contact Us

If you have questions about this policy or want to exercise your rights, contact us at:
Email: [email protected]
Company Address: Virtuan s.r.o., Mramorova 25553/9, 821 06 Bratislava, Slovakia - European Union
VAT ID: SK2023472660